Vacant job

Workplace Description

Are you ready for a bigger challenge? The Swedish Police Authority is Sweden's largest authority with approximately 40,000 employees across the country. With us, you have the opportunity to contribute to the Police's mission – to increase safety and reduce crime in society.

The Regional Command Center (RLC) is an important part of the crime-fighting work and is responsible for the police's intervention activities throughout the region. RLC is a section within the operational unit, and the workplace consists of RLC operators, RLC commanders, duty officers, and regional incident leaders. At RLC, incoming phone calls, including those from 112, and radio calls are handled, assessed, and prioritized. The operations at RLC are characterized by a clear citizen perspective, where RLC must maintain a very high availability in cases requiring immediate or urgent police interventions. RLC operates 24/7, which means that working hours are scheduled for days, nights, and evenings, as well as weekdays, weekends, and holidays.

Job Description

As an operator, you will answer 112 calls from the public, handle radio calls from police officers in the field, assess and register information, and prioritize and dispatch police resources to various assignments. To accomplish this task, you will follow a nationally established prioritization order and work under the guidance and support of supervisors. You will also have access to several IT systems that help you search for information and create an overview. Periods of high workload and stress may occur; regardless, you are expected to meet both citizens and the police you lead in a professional manner. To thrive in this role, you need to be secure, stable, and have good self-awareness, as the tasks and working conditions can be psychologically demanding.

In the operator role, collaboration with other authorities, organizations, and partners such as SOS Alarm, the Swedish Transport Administration, public transport, the Fire Service, and ambulance services in the region is included. The work as an operator begins with comprehensive training that provides you with the right tools and conditions to take on the assignment.

Qualifications

This is an opportunity for you who have:

· A high school diploma or equivalent knowledge acquired through experience

· At least 1 year of work experience

· Very good ability to communicate in spoken and written Swedish

· Good understanding and ability to communicate orally in English

· Good computer skills and ability to learn new IT systems

· Swedish citizenship

It is an advantage if you also have:

· Experience of working with people in vulnerable situations (for example, through work experience or engagement in voluntary or association activities)

· Work experience in high multitasking environments such as emergency centers, ambulances, healthcare, the armed forces, communication centers, customer service/support, or similar work that the employer assesses as equivalent

· Documented experience where work has primarily been conducted via phone and computer

· Language skills beyond Swedish and English that you can apply fluently in professional contexts deemed relevant for the position

· A B driver's license

· Post-secondary education in areas such as behavioral science, criminology, nursing, law, IT, or from police training that the employer considers relevant

Personal Qualities

As an RLC operator, you will daily meet citizens who are in difficult situations. Therefore, it is a prerequisite for the position that you are communicative and have the ability to adapt your language based on who you are meeting. Furthermore, this requires a good ability to gather and evaluate information effectively to drive cases forward in a minute operational environment. To succeed in the role, you need to have the capacity to remain calm even in pressured situations. The role of an RLC operator requires you to collaborate well with others and interact with them in a responsive and constructive manner. It is important that you strive for a good collaborative climate and contribute to the group.

We will place great emphasis on personal qualities.

Additional Information

Employment type: Fixed-term employment that transitions to permanent employment with a 6-month probationary period, upon successful completion of training, which is a requirement for continued employment. The position begins with mandatory training.

Job title: Administrator

Work location: Gothenburg

Working hours: Three shifts, day, evening, and night shifts.

Start date: Training starts week 34 and week 37

Training location: Gothenburg, with the reservation that parts of the training may take place in another location

Function: RLC Operator

Apply by attaching your CV (we do not want a personal letter) and answering the selection questions in your application email, which you can find in the original ad on the Police's website. The questions are based on the requirements profile for this recruitment, and your answers will form the basis for the selection process. Therefore, it is important that you respond clearly and thoroughly to the questions and do not refer to other documents, e.g., CV. Answering the questions is a prerequisite for your application to be considered complete. Please note that requirements and any merits must be fulfilled at the time of application. You can find the full ad and information on how to submit your application here: https://polisen.se/jobb-och-utbildning/lediga-jobb/2026/januari/operatorer-till-regionledningscentralen3/

In the selection phase, personality and logic tests will be used. Work samples are part of the recruitment process and will be conducted on-site.

We have high demands on our employees' security and confidentiality awareness. Security screening with background checks according to the Security Protection Act (2018:585) will be conducted before a hiring decision is made. Employment comes with an obligation to be placed in a war situation. Read more about war placement and security screening at https://polisen.se/krigsplacering and https://polisen.se/sakerhetsprovning

Security screening with background checks according to the Security Protection Act (2018:585) will be conducted before a hiring decision is made. The Police Authority will process your personal data in accordance with the rules of the EU General Data Protection Regulation (2016/679) and other applicable data protection regulations.

Your application is a public document under the principle of public access to information.

Warm welcome to your application!